All our services are offered by appointment only and we aim to provide the following availability;

  • A Healthcare Professional within 24 working hours of your request.
  • A Doctor within 48 working hours of your request.
  • The Doctor of your choice up to 5 weeks in advance.

Appointments can be made at the reception desk or over the telephone.

If you cannot keep your appointment, please cancel it in good time so that it may be offered to someone else. If you arrive more than 10 minutes late for your appointment time, you may be asked to make another appointment.

Appointments are precious – please do not waste them.


The Practice operates an appointment system, as explained above, however, for a routine consultation you can see whichever Doctor you prefer, but it is best for all if you continue to see your usual Doctor wherever possible to follow an illness through.

Telephone Advice

Messages can be taken for the Doctors and Nurses by our Receptionists, who will inform you of when the message is likely to be received. The Doctor or Nurse may ring you back themselves or may ask the Receptionist to contact you with a reply to your query.


If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

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